Listen to complaints, hear solutions.
Wednesday, January 07, 2009                  Register

 
We deliver best-practice complaints-handling solutions. 
Let us help you:

Conform to Standards 

Profit from complaints 

Manage complaints well 

Follow-up complainants 
 

Did you know....?
When customers are satisfied with the way their complaint is handled, repeat purchase intention rises to 70%; repeat purchase intention is only 30% if the customer is dissatisfied with the way the complaint is handled.

TARP 1986

See Resources for reference


You are here :   About Us


Listening Post is a software and services company based in Sydney, Australia.

We offer a range of advice, diagnostics tools and software that enable organisations to effectively manage their customer feedback, interaction and complaints handling.

To find out more about Listening Post, take a look at the company's overview brochure or browse our range of interlocking services.
 

Contact the Listening Post team at info@listeningpost.com.au
or call us on 02 9879 6256
(international callers, +612 9879 6256)
MERGER NEWS

Listening Post has recently enhanced its capabilities and services by merging with established software provider Prowess Development.  Prowess have a 16 year track record of delivering database & web applications, and business intelligence solutions.  Prowess have clients from a range of industries including education, health, Not-for-Profit sector, & commercial enterprises.

Prowess Development

www.prowessdev.com

The Listening Post team have joined Prowess in their Gladesville Headquarters.

Are customer complaints getting to you?
  
Privacy Statement   |   Terms Of Use Copyright 2007 Listening Post