Listening Post delivers excellence in complaints-handling


Listen to complaints, hear solutions.

Thursday, March 11, 2010


We deliver best-practice complaints-handling solutions. Let us help you: Conform to Standards Profit from complaints Manage complaints well Follow-up complainants

Did you know....?

Most complainants want an apology and an assurance that the same mistake will not happen again. 70% of incidents that progress to a lawsuit would not have done so had an early apology been forthcoming.

Health Service Journal 1991

See Resources for reference

You are here : About Us


Listening Post is a software and services company based in Sydney, Australia. We offer a range of advice, diagnostics tools and software that enable organisations to effectively manage their customer feedback, interaction and complaints handling. To find out more about Listening Post, take a look at the company's overview brochure or browse our range of interlocking services.

MERGER NEWS

Listening Post has recently enhanced its capabilities and services by merging with established software provider Prowess Development. Prowess have a 16 year track record of delivering database & web applications, and business intelligence solutions. Prowess have clients from a range of industries including education, health, Not-for-Profit sector, & commercial enterprises.

www.prowessdev.com

The Listening Post team have joined Prowess in their Gladesville Headquarters.

02 9879 4468 or email

Meet the team

The Listening Post team consists of 15 dedicated professionals engaged in delivering and supporting our product suite to our diverse range of clients. Our senior team includes:

	Dave Young, BE, MBA Managing Director Dave has 15 years experience in sales and management of technology organisations. He works with clients to ensure quality and satisfaction.
	Prof Francis Buttle, PhD Principal Consultant Francis is adjunct professor of Customer Relationship Management at one of Australa's leading business schools. With 5 text books and over 200 published papers, he is an expert in the field of complaints processes, customer voice and improving business processes through listening to customers.
	Leigh Thomas, M.App Sci Product Specialist Leigh is a Director and co-founder of the company. He has many years experience in senior IT and business roles. He has guided the design of most of the tools and intellectual property the company relies on. Leigh's roles include planning and overseeing implementations for clients and assisting Francis in consulting work.
	Andrew Jones, BE Operations Director Andrew has more than 20 years' experience in delivering software solutions to a diverse client base. He specialises in database applications and architecture. He provides leadership to our technical team and is a key participant in product design.

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