Complaints-handling: worth doing well !
Sunday, September 05, 2010                  Register


Do your IT systems look "outward" to engage your customers, or "inward" helping run the business?  Both are important.

The Listening Post Group brings these together in a unique combination of expertise.

We have extensive off-the-shelf capability with solutions read-to-go.  If you need more, our proven expertise coupled with our agile development methodolgy will take you from concept to capability - affordably.
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Handling complaints well is important

Customer complaints are critical moments in your business. 
They are moments when:

  • you are at risk of losing this customer's business; or
  • you can convert their present dissatisfaction into satisfaction and long-term loyalty.

It's your choice.
Try our Complaints Benchmarking tool - it's free

Based on your frank answers to a quick questionnaire, we can tell you how your complaints handling stacks up against best practice. 

It's simple.  On the next page we tell you more about the diagnostic tool and the process.

Ready to put yourself to the 7-minute test?

Click here.  


At last... a tonic for complaintsAhhh, a tonic for complaints

 
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