LP Review
- assess 
your complaints-handling processes against best practice

Tuesday, June 28, 2016                  Register
Did you know....?
Customer loyalty after a complaint event essentially depends on satisfaction with the way the complaint is handled and is largely unaffected by overall or prior customer satisfaction.

Homburg and Furst 2005.

See Resources for reference


What is LP Review?

LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard.  With LP Review you will see whether your approach to complaints management really measures-up.  

Why would I need it?

Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation.  Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.

Can I try it out?

Yes.  We have a cost-free “lite” version of the Review questionnaire.  It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes.  Click here

What does it cost?

Priced from AUD$750, LP Review is a low-cost, high-yield investment in customer focus.

How can I buy LP Review?

Select the version best-suited to your needs, pay by credit card and receive the toolkit immediately by email.

Want to know more?
Contact Us Now

02 9879 4468
or
email



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