LP Review- assess your complaints-handling processes against best practice
LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard. With LP Review you will see whether your approach to complaints management really measures-up.
Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation. Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.
Yes. We have a cost-free “lite” version of the Review questionnaire. It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes. Click here
Priced from AUD$750, LP Review is a low-cost, high-yield investment in customer focus.
Select the version best-suited to your needs, pay by credit card and receive the toolkit immediately by email.
Why good complaints-handling pays dividends Link between comlaints-handling and retention About the 10002 Standard FAQs about LP Review LP Review Brochure Benchmarking 10002 conformance across multiple organisations See an example LP Review report
02 9879 4468 or email