LP Review
- assess 
your complaints-handling processes against best practice

Thursday, September 29, 2016                  Register
Did you know....?
Asian customers are much less likely to complain to an organization than Westerners. However, they are much more likely to report their dissatisfaction to friends and family.

Liu and McClure 2001

See Resources for reference


What is LP Review?

LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard.  With LP Review you will see whether your approach to complaints management really measures-up.  

Why would I need it?

Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation.  Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.

Can I try it out?

Yes.  We have a cost-free “lite” version of the Review questionnaire.  It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes.  Click here

What does it cost?

Priced from AUD$750, LP Review is a low-cost, high-yield investment in customer focus.

How can I buy LP Review?

Select the version best-suited to your needs, pay by credit card and receive the toolkit immediately by email.

Want to know more?
Contact Us Now

02 9879 4468
or
email



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