LP Online
- manage, track and close complaints consistently to best practice
Sunday, September 05, 2010                  Register
Did you know....?
About half the customers who complain are dissatisfied with the way their complaint is handled.

Grainer 2003

See Resources for reference


You are here :   Services   »   LP Online - system to manage complaints

Ensuring effective, consistent processes to manage customer feedback and complaints is not easy, especially across different interaction channels and dispersed points of customer engagement.  Meet that challenge with LP Online.  

Designed with a complaints-handling focus, LP Online is versatile.  With LP Online you can gather and manage to closure any type of customer voice or feedback,.  

No matter how they arrive - by phone, in person, by letter or email - your staff can route, track, escalate and close issues on-time and with a complete chronology of progress.
Like to know more?

Download the brochure
Visit the FAQ page.
Ready for a demo? Contact us.
Internet-based versatility

LP Online is an internet-based feedback and complaints-management system with the rich feature set you need.  Based on a sophisticated database and workflow management system, it  supports your staff as they capture the essence of each issue, complaint, query or feedback. 

Configurable rules determine who sees each issue, the time-to-close, escalation pathways, automatic messages and more. As your staff progress each matter to resolution and closure, LP Online records their activity at each touch-point.
Accessible by your customers
At your option, your customers can interact directly with LP Online, lodging new complaints, questions or other feedback. They may also track progress of existing open issues, even interact with your staff online, as their matter progresses to closure.
Contact Us Now

02 9879 4468
or email


Are customer complaints getting to you?
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