You invite customers whose complaints you recently handled to complete an anonymous and confidential questionnaire, online. The questions are based on recent research and analyse the justice and emotion components of your customer’s experience, amongst other factors.

LP Endpoint can be extensively customised to suit your organisational requirements. It’s simple to set up and simple for your customers to engage. It requires no back-end system integration by your IT department and can be working for you in a matter of hours. 

LP Endpoint is affordable -  only a fraction of the cost of using call centre personnel to ask follow-up questions. The low pay-per-use fee includes detailed reports that show you what is really going on in the minds of your customers.

Using LP Endpoint will imrpove the predictability of retention rates and enhance your return-on-investment in complaints handling, bringing immediate benefit to your organisation.