RITA- handling in-bound customer email just got easier
The public loves email and customers appreciate quality email interactions with organisations they do business with.
But when you offer an Internet email address, your work processes to open, read and route them can get swamped. Right? Well, RITA can help.
RITA (Real-time Interpretive Text Analytics) is an on-demand solution for categorising and routing in-bound emails based on their content.
Everyone knows that manual email handling takes time and knowledge, adding a real dollar cost. Despite good intentions it often also delivers a patchy customer experience, with delays and sometimes no response at all.
RITA is the new, smart, low-cost option for companies who want to offer email access to their customers. RITA can save you time, money and drama by reading and routing emails to the right place - a particular staff member's email box or a work queue.
Using second-generation pattern recognition technology, RITA has the edge needed for accurate decision-making over 90% of the time.
Because 'she' is trained specifically for your environment, RITA delivers high accuracy right from the start, also learning on-the-job, continually adapting to new words and any decision errors.
RITA is the next best thing to a human in doing this important task.
If your organisation uses costly human resources to manually direct in-bound emails, RITA will fit right in quickly, with no fuss. RITA is quick to learn what's expected and then just gets on with it, every day. And she never leaves her desk.
Read more about the benefits of RITASee RITA's feature summaryDownload the RITA brochure
02 9879 4468 or email