RITA features
Monday, May 20, 2013                  Register


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Up to two-thirds of dissatisfied customers do not complain.

Richins, 1983; Clark 1997

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You are here :   Services   »   RITA - optimise customer email handling   »   RITA features
Email handling just got easier

ASP on-demand model
No infrastructure is needed to hire RITA. There are no licences to buy. Just switch it on!

Non-proprietary
Often business process add-ons require that you must own ‘X” before you can use ‘Y”. RITA doesn’t give you that headache. It will work with anything.  If you receive Internet email today, RITA will fit right in, no matter what system you’re using. That goes for your document management and workflow solution, too, if you use one.

Trainable
LP RITA learns by example. Give the system some examples in various categories to look at, and it’s away.

Adaptive learning
RITA is good, but it doesn’t always get it right. The system learns quickly and when, an error is identified it will not make that mistake again.

Accurate
A well-trained RITA gets it right around 95% of the time. Try getting that level of accuracy from keyword based systems. RITA's accuracy is the result of recognising patterns from the whole text, not just reacting to words here and there.
with features that make a difference

Rapid implementation
RITA can be trained quickly once it's given categorised material to learn from.  For optimum performance, our implementation consultant works with you to select the best classification categories and sub-categories to fit the way your organisation works. That typcally takes two or three days.

Emotional tenor detection
In sensitively reacting to customer emails, it’s not just the topic that matters. It’s the tenor - anger, urgency and so on - that may need to modify your approach.  RITA can optionally detect most authors’ moods as well, and react and route differently, to help you pick up “high temperature” matters, sooner.

Auto response
As well as sending the email to the right place in your organisation (or meta-tagging it and inserting into your workflow) RITA can intelligently respond to the sender, with some well-chosen relevant words, or with a selected attachment or form.

Low cost
RITA does all this for a few cents per email.
Like to know more?
Look through the RITA brochure, or contact us for further information.
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handling customer email just got easier
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