Some resources to get you started
There are whitepapers, reports from some of our recent projects and other premium materials here which may interest you.
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Below is a summary of our premium resources. Once logged-in, a clickable list of those resources will become visible at the botttom of this screen.
Educational articles- An introduction to complaints-handling- Benefits of high-quality complaints-handling- About ISO 10002- References for factoids about complaintsResearch papers- Relationship between complaint-handling and retention- Conformance of Australian websites to complaints-handling best practicesReports- Complaints-handling in Residential Aged Care in Australia- An example individual LP Review report
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