Our subject matter expert is Professor Francis Buttle, who has spent a lifetime working, researching, lecturing and consulting in the field. The author of several text books and hundreds of research papers, he takes pleasure and pride in keeping up-to-date on current research in the arena of customer voice, justice, satisfaction and retention.
We will be pleased to share that experience and knowledge with you and your team, helping you review your existing customer voice and feedback policies and processes, and providing advice on best-practice and process change.