LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard.  With LP Review you will see whether your approach to complaints management really measures-up.  

Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation.  Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.

Yes.  We have a cost-free “lite” version of the Review questionnaire.  It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes.  Click here