Multi-participant (Group) comparative Review projects

Saturday, May 26, 2018                  Register
Did you know....?
Customers whose complaint is resolved at the first point of contact are 10% more satisfied and loyal than customers whose complaint is resolved over multiple contacts.

Goodman 1999

See Resources for reference

Group-based Review projects

Groups of related organisations can engage LP Review in a combined project.  Participating confidentially, each receives their own conformance assessment.  Each also receives a de-identified report detailing the conformance, strengths and process deficiencies of the Group as a whole. 

Customised Questions

In multi-participant projects, additional questions can optionally be added to address special needs and to collect particular data of importance to the Group whilst preserving privacy, security and confidentiality. 

What now?

The starting point for a Group-based project is a conversation with a Listening Post consultant.  That initial contact explores:

  • whether you need customised content or additional questions,
  • the number of likely participants,
  • the desired time frame, and
  • whether each participant would enrol and pay separately, or whether a sponsor would pay the fees on behalf of the Group.

When you decide to go ahead, a project Charter is prepared, setting out the project in detail.  This forms the basis of the commercial agreement.

Contact us for further information.

Contact Us Now

02 9879 4468

Are customer complaints getting to you?

Privacy Statement   |   Terms Of Use Copyright 2010 Listening Post