The quick 10002 conformance challenge starts here
Sunday, February 05, 2012                  Register


Do your IT systems look "outward" to engage your customers, or "inward" helping run the business?  Both are important.

The Listening Post Group brings these together in a unique combination of expertise.

We have extensive off-the-shelf capability with solutions ready-to-go.  If you need more, our proven expertise coupled with our agile development methodolgy will take you from concept to capability - affordably.
Did you know....?
About half the customers who complain are dissatisfied with the way their complaint is handled.

Grainer 2003

See Resources for reference


You are here :   Services   »   LP Review - check your conformance to ISO10002   »   Free Trial - ISO10002 conformance
Try LP Review "lite" - It's FREE!

Do the complaints-handling practices in your organisation measure up to international best practice? 

Test-drive our 31 question "lite" version of LP Review at no cost for an indicative assessment.

LP Review "lite" is the small, no-cost version of our full 10002 conformance diagnostics.  By honestly answering the"'lite" questions you will gain an indication of your conformance with 10002 requirements.  At the same time you will get a sense of how the LP Review process works.

Try out LP Review 'lite' now
Now look deeper

Any organisation that has made an effort to handle complaints well should achieve a reasonable conformance score on the "Lite" Review.  However, 10002 has many subtelties that make the difference between 'adequate' and 'best' practice complaint-handling.  

Our two main LP Review diagnostics explore these deeper requirements.  The larger one is intended for a team to address, and the smaller one for a manager working alone.

Learn more about both tools.

 
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