LP Review
- assess 
your complaints-handling processes against best practice

Thursday, September 21, 2017                  Register
Did you know....?
Fast complaint resolution results in higher levels of customer loyalty than slow complaint resolution.

TARP 1986

See Resources for reference

What is LP Review?

LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard.  With LP Review you will see whether your approach to complaints management really measures-up.  

Why would I need it?

Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation.  Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.

Can I try it out?

Yes.  We have a cost-free “lite” version of the Review questionnaire.  It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes.  Click here

What does it cost?

Priced from AUD$750, LP Review is a low-cost, high-yield investment in customer focus.

How can I buy LP Review?

Select the version best-suited to your needs, pay by credit card and receive the toolkit immediately by email.

Want to know more?
Contact Us Now

02 9879 4468


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