LP Review
- assess 
your complaints-handling processes against best practice

Monday, April 21, 2014                  Register
Did you know....?
Effective complaint handling can have a dramatic effect on customer retention rates, deflecting negative word-of-mouth and improving bottom-line performance.

Fornell and Wernerfelt 1987

See Resources for reference


What is LP Review?

LP Review is a self-assessment diagnostic to ISO 10002, the international complaints-handling standard.  With LP Review you will see whether your approach to complaints management really measures-up.  

Why would I need it?

Despite best efforts, customer disappointment happens and complaints inevitably follow – and they are moments of truth for your organisation.  Handling them well pays enormous dividends, so it’s in your interests to know what “well” means.

Can I try it out?

Yes.  We have a cost-free “lite” version of the Review questionnaire.  It will give you a quick indication of your conformance with the best-practice Standard in just a few minutes.  Click here

What does it cost?

Priced from AUD$750, LP Review is a low-cost, high-yield investment in customer focus.

How can I buy LP Review?

Select the version best-suited to your needs, pay by credit card and receive the toolkit immediately by email.

Want to know more?
Contact Us Now

02 9879 4468
or
email



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